Help & contact.
Need help? Email hello@alchemyinc.uk or send the VARIETI team a message from your account.
What is free, and when do I pay?
Creating an account, building a profile and keeping private drafts are free. Publishing one act costs £9.99 per month. There is no yearly plan and you do not need a voucher. A valid free-month voucher starts when you publish with a card; £9.99 monthly payments follow unless you cancel. A lifetime voucher has no recurring charge.
My verification email has not arrived.
Check the email address in Account and look in your junk folder. Choose Send another verification email. If it still does not arrive, contact us. Your saved draft stays in your account.
Where do availability requests go?
My studio → Contact settings shows the destination for each act. The VARIETI form saves the message in your enquiry inbox and queues an email notification to your verified account email. The notification links to the saved message. Your public profile email is separate.
Your own CRM form or enquiry webpage uses that provider’s notification settings. VARIETI does not copy those messages into its inbox. WhatsApp and direct email open the buyer’s app.
How do I add website and social links?
Open Contact & enquiries in the profile editor. You can enter www.example.com or a plain domain; we add https://. Add optional Spotify, YouTube, Instagram and other social links. Save draft, then Publish profile to update the public page.
What do the activity figures mean?
They count views and contact actions, not confirmed bookings. Detailed trends and sources unlock 90 days after first publication. Privacy settings, bots and external contact systems can affect the counts.
Why does my bank statement say ALCHEMYINCUK?
VARIETI is powered by Alchemy Inc, operated by Richard John Edgell trading as Alchemy Inc. ALCHEMYINCUK is the payment reference. Open Account → Manage payments & invoices to view your payment records.
How do I cancel a subscription?
Open Account → Subscriptions & profiles. Find the act, choose Cancel subscription and confirm in Stripe. When you return, VARIETI checks the cancellation and shows the end date. Your profile remains available until the end date. Hiding a profile does not stop payments.
What happens when I cancel during my free month?
Complete the cancellation in Stripe before the first payment date to avoid the first monthly charge. Your account shows the subscription end date. Your profile stays available until that date.
I cancelled in Stripe. Why does my account still show an active subscription?
A cancelled subscription can stay active until the end date. Account checks Stripe when you open it and shows when it ends. You can also choose Refresh payment status. If Stripe cannot be reached, you will see a warning rather than a false confirmation. Contact us if the status still looks wrong.
Does hiding my profile stop payments?
No. Hiding controls whether buyers can see your profile and journal. To stop renewal, choose Cancel subscription. Hiding does not extend a free month.
Profile & account removal.
Can I delete my profile after using a voucher?
Yes. A voucher does not stop you deleting a profile. For a free-month voucher, cancel the subscription first. Then open Account → Profile & account removal, or use Delete profile in My studio. If Stripe has scheduled the cancellation for a later date, you can still delete now: confirm that you want to end the remaining time, then type DELETE.
A lifetime voucher has no subscription to cancel. Under Profile & account removal, choose Delete profile and type DELETE. Used vouchers cannot be used again.
What does Delete profile remove?
It permanently removes that act, its photos, journal posts, enquiries and statistics. Your login and other acts stay. Payment and security records are kept where required. Deletion cannot be undone and does not automatically issue a refund.
How do I delete my whole account?
Open Account → Profile & account removal → Delete account. Enter your current password and send the account deletion request. The VARIETI team will handle removal of your login and all profiles, and explain any payment records that need to be kept. The form sends a request; it does not delete the account immediately.
To stop renewal now, cancel each subscription under Subscriptions & profiles. You can send an account deletion request even if a subscription is still active. If you cannot sign in, email hello@alchemyinc.uk.
Request account deletion